Return Policy

At Strand Builder, we are committed to your satisfaction. All our product(s) can be returned for a full refund so long as you initiate a return within 30 days from the date on which you received your order, provided that you are solely responsible for the cost of shipping any items back to us.

If you are not satisfied with your order for any reason, please contact us at customerservice@strandbuilder.com to let us know the reason for your return (“Return Request”). Upon receipt and approval of your Return Request, Hair Club will issue a you “Return Authorization,” which shall be delivered to you via email, in the event you do not have a valid email address to receive your Return Authorization, you must follow the instructions of the Strand Builder representative handling your request. A copy of the Return Request should be included when you mail back any products. No returns will be processed unless and until a Return Authorization has been issued. Strand Builder is not responsible for lost or stolen packages, as such we recommend using a reputable private carrier for shipment or certified United State Postal Service packages. You are responsible for packing the product and for delivering the packed product with the affixed shipping label to the nearest [USPS/UPS/FedEx] drop off location. Please keep proof of your return in the event your package does not reach our warehouse as expected.

Please allow us 72 hours to process your return requests. Refunds may take anywhere from ten to thirty days to post to your payment method, depending on the payment method used.

For any questions regarding your order, please contact our Customer Care Team via e-mail at: customerservice@strandbuilder.com.

Any free promotional items you may have received with your order are yours to keep and do not qualify for a refund.

Strand Builder reserves the right to modify its Return Policies at any time.